complaints to The mediator of Pôle emploi increased 6% in 2016. 60% of these claims relate to the rules of compensation of the unemployed are often found to be too complex to grasp, including for the staff of the public operator.

And if the rules of unemployment benefits were too complicated? While the social partners have, to Tuesday, march 28, failure to reach an agreement paving the way for a new convention and, therefore, a new framework for job seekers, the mediator of Pôle emploi sends calls for more simplicity.

Jean-Louis Walter, who holds this office of ombudsman received 31 278 claims in the last year. This is an increase of 6% compared to the previous year, according to figures published Wednesday, march 29.

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“keep it simple, for people to understand the rules, so that agents can apply it easily,” said the mediator to the destination of the social partners. The employer and trade union organisations, that manage Unédic, the organisation in charge of unemployment insurance, “they still think that they make it so that you can’t truander, that there is no right, and therefore make things complicated”, he regretted.

The compensation, the first source of claims

In total, the claims related to compensation in the broad sense accounted for more than 60%.

The right to compensation is the primary source of complaints and represents 26%. Claims overpayments are reach to 19% and those on the calculations of compensation are evaluated at 11%.

Almost a quarter (23%) of these claims had received “full satisfaction”. In 33% of cases, there are “support the decision” nonetheless.

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The ombudsman also puts forward a rise in complaints related to the training (12% in 2016, compared to 4% in 2015). For the mediator, the steering of the plan, 500,000 training courses for the unemployed, launched by François Hollande in 2016, is “to improve”. He has received “claims describing refusal of training on the ground that the regional budget devoted to aid individual training (AIF) was exhausted”.

“In a majority of cases, it is the job center who has advised the candidates to undertake this training, which has secured the financial arrangement (…) and then the applications were then denied,” the report explains. This refusal “on the grounds that the budgets are exhausted, it undermines the political speech on the one hand, and the effectiveness of Pôle emploi on the other hand,” says the ombudsman.

Beware of fraudulent job offers

The latter has also expressed the need for “vigilance” in the face another problem: fraudulent offers of employment. “After a lull, these offers reappear” with practices such as requests for cheque cashing or cash transfer.

It pin also the device using the driving licence, “very popular” but the management of which is made “difficult”, including the obligation to obtain the licence under 12 months. “It is necessary to make this measure more simple and more secure,” according to him. Indeed, the Pôle emploi offers to some unemployed people who want financial aid to spend their B license, a tool which is often essential in the search for a job. The funding allowed through the personal account of formation (CPF) will maybe improve things.

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