Users will be asked for a deposit, which will be returned as long as a minimum of 16 trips are made
The Ministry of Transport, Mobility and Urban Agenda has issued a resolution, published this Thursday in the Official State Gazette (BOE), in which it establishes the conditions and the steps to follow to acquire the new free season ticket for Renfe and high-speed multi-trip tickets with a 50% discount, approved within the framework of the anti-crisis decree to combat the consequences of the war in Ukraine and high energy prices.
By virtue of this resolution, recurring commuters on Cercanías, Rodalies and Media Distancia Convencional will be able to acquire the new free season ticket from next August 24, with which they will be able to travel on these trains from September 1 until the end of the year. In the case of the new high-speed passes and Avant passes, the period of use is extended by one month, until January 31, 2023, and they can also be purchased between August 24 and December 31, 2022
Since last August 8, users can register on the Renfe and Renfe Cercanías website and applications to prepare the procedures for August 24. Users who normally use Renfe tools will already have this step done, since it is about registering the data.
SURROUNDINGS
For the purchase of the subscription, it will be necessary to deposit a deposit. In the case of Cercanías and Rodalies, the deposit to be paid when acquiring the pass will be 10 euros, preferably by means of a bank card, so that the refund is automatically returned to that card, as long as the user has made a minimum of 16 trips.
In case of not complying with the stipulated minimum number of trips, the deposit will be considered compensation and will not be returned to the user. In the event that the deposit is deposited in cash, the return of the deposit must be requested at the ticket offices, customer service offices or at any other after-sales service authorized for this purpose by Renfe.
To issue the subscription, the user’s ID and/or mobile phone will be recorded. A large family discount may be applied to the amount of the deposit if this condition is met.
During the marketing period of the new recurring subscription, the sale of the rest of the usual subscriptions will be suspended, although those that have been purchased previously will maintain the validity with which they were purchased and may be used.
The subscription will be purchased for each Cercanías nucleus and will be valid for unlimited trips between any origin and destination. All customers will be able to obtain this pass at ticket offices, vending machines and through the Renfe Cercanías app, except in the metric gauge and conventional gauge hubs of Asturias and Santander, where they can only purchase it physically.
The app will generate a QR code that will be downloaded to the mobile and that can be used to directly cross the turnstiles in the Cercanías hubs of Madrid, Málaga, Murcia/Alicante, Valencia and Zaragoza. Likewise, it will generate a seven-digit code with which the subscription can be obtained in physical format or loaded into the one that the client already has at the ticket offices or the vending machines in the centers of Cádiz, San Sebastián, Bilbao, Seville and Barcelona. . In any case, in the stations of these cores Renfe will have support staff.
MIDDLE DISTANCE
In the case of Conventional Medium Distance, the deposit will be, in general terms, 20 euros and if a minimum of 16 trips are made, the deposit will be returned.
Users will be able to obtain their free pass at self-service machines and station ticket offices and formalize their trip at self-service machines, ticket offices, the Renfe website and app.
During the four months that the new recurring subscriptions will be valid, the sale of the usual subscriptions will be suspended, which will maintain the validity with which they were purchased. Travelers may request a refund of the proportional part.
The free subscription for Medium Distance will also be valid from September 1 (or the date of purchase if later) until December 31 of this year, requiring a different subscription for each origin/destination route. It will be valid for unlimited trips between the origin and destination requested by the client, in both directions.
As far as the deposit is concerned, on the Media Distancia line Villarrubia-Córdoba-Rabanales-Alcolea, the one stipulated for the Cercanías titles will apply (10 euros). The deposit will also be 10 euros between any of the stations that make up the Rodalies de Lleida, Tarragona and Girona.
THE PERIOD FOR USE OF AVANT PASSES IS EXTENDED UNTIL JANUARY 31
In the case of the new high-speed passes and Avant passes, the period of use is extended until January 31, 2023.
Avant OSP services (public service obligation) will have a 50% discount for recurring users, which will be applied to all Avant multi-trip tickets (Card Plus Pass, Card Plus 10 or Card Plus 10-45) sold between on August 24 and December 31, 2022 to be used from September 1 to January 31, 2023.
Tickets sold previously whose trips are used during the period of validity of the discounts may request a refund of 50% of each trip made in that period through Renfe’s after-sales channels. Discounts for large families and other organizations will be applied after the 50% discount.
For the Avant Card Plus (30-50) subscription, three months of validity and 60 days for its use are established from the date of travel of the first formalization. For the Avant Card Plus 10 Normal and Student, 30 days are set for the first formalization and 20 days for its use from the date of travel of said formalization. For the Avant Card Plus 10-45, the period of validity and use will be 45 days from the date of purchase, including this one.
NEW HIGH-SPEED MULTIJOURNEY PASSES
Renfe Viajeros will also market a new recurring season ticket on certain routes, which will be nominative and will correspond to an origin/destination on routes in which the shortest travel time is less than 100 minutes, is not a route declared a public service obligation-Avant and is not on lines with signed capacity framework agreements.
It can be purchased between August 24 and December 31, 2022 to be used between September 1, 2022 and January 1, 2023; It will be valid for 10 trips, in both directions, between the requested origin and destination, and its period of use will be 30 days for the first formalization and 20 days for its use from the date of travel of said formalization.
This subscription will be marketed with a 50% discount on the rate of the Plus 10 Normal Avant Card for the selected origin/destination and standard category. The client will be presented with the price of the Avant bonus with 50% of the discount already applied, and a discount can be made for large families.
These passes can be purchased at ticket offices and self-service machines at stations, on the Renfe website and at agencies.
Madrid-Palencia, Madrid-Zamora, León-Valladolid, León-Palencia, Burgos-Madrid, Burgos-Valladolid, Ourense-Zamora, Palencia-Valladolid, Huesca-Zaragoza, León-Segovia, Segovia-Zamora, Palencia-Segovia, Medina del Campo-Zamora are the relationships for which this new ticket can be purchased.
