holiday returns reserve sometimes unpleasant surprises. As recover damaged baggage by the airline that has taken you. Depending on the case, it is necessary to react more or less quickly.
The airline is responsible for damage caused to checked baggage if the damage occurs during the transport, that is to say, since the registration of the baggage up to the delivery on the carpet at the airport of arrival, as long as the traveller has not removed.
If you notice the damage when you retrieve your luggage , you must immediately make a written claim by going to the airline counter or at the baggage service of the airport.
If you notice the damage only to the opening of the bag , your claim must be made within seven days after the date of the conveyance.
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If your baggage has been misplaced and later found damaged , you will have fourteen or twenty-one days to establish your claim from the date of their reception at your home, depending on whether your flight is subject to the Warsaw convention or to that of Montreal (see below).
compensation variable
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The compensation will be established on the basis of the harm suffered and on evidence of the value of the baggage and its contents, but it may not exceed certain ceilings, which vary depending on the applicable convention : approximately 1 300 euros for a flight subject to the Montreal convention and approximately € 20 per kilogram under the Warsaw meeting . The amounts can be higher with some travel insurance.
Conventions of Warsaw and Montreal : agreements between the airlines of the signatory States, and providing for international flights rules for compensation in case of damage, delays of aircraft, baggage losses and / or damages to the latter. The Montreal convention concerns the companies of about 107 countries and Warsaw, about 60 countries.