Yellow.ai combines with Genesys Solutions Marketplace, enabling companies to deliver autonomous, human-like experiences with its Dynamic Automation Platform (DAP) and reduce operational costs by up to 60 percent
SAN MATEO, Calif., June 5, 2023 /PRNewswire/ — Yellow.ai, a global leader in conversational AI, today announced that its generative AI-powered Voicebots and Chatbots are now available on Genesys AppFoundry™, a solutions marketplace that offers a selection of apps and integrations that elevate customer and employee experiences.
Yellow.ai’s listing in AppFoundry enables Genesys customers to deploy a wide range of conversational AI solutions across its Conversational Service Cloud, Conversational Commerce Cloud, and Conversational EX Cloud product suites. The solution enables them to deliver an automated customer and employee experience with the company’s generative AI-powered Dynamic Automation Platform (DAP) leveraging a multi-LLM architecture. Additionally, by optimizing support interactions through their Dynamic AI agents via voice and chat, businesses can reduce costs by up to 60% while delivering consistent experiences. Companies can take advantage of the Yellow.ai solution to:
Raghu Ravinutala, CEO and Co-Founder, Yellow.ai, said: “We are excited to help Genesys customers deliver enhanced end-to-end experiences with our generative AI-powered conversational AI solutions. Delivering exceptional customer and employee experience is crucial for businesses to stay competitive and achieve meaningful business results.Our AI engine and cost-effective solutions enable businesses to do so.With the Yellow.ai DAP, we provide AI-powered support to human agents and enable non-marketers not only communicate with customers, but also achieve goal-oriented results and increase conversion rates.”
Yellow.ai provides a unified omnichannel solution that supports 35+ text and voice channels in 135+ languages. The company offers pre-built solutions for various industries such as BFSI, e-commerce, utilities, healthcare, and automotive, among others. Handling 2 billion interactions per quarter, the company’s Dynamic AI agents are able to seamlessly hand off human agents with full contextual information and conversation history for complex queries.
Yellow.ai’s conversational AI solutions are now available with Genesys Cloud CX™, an all-in-one composable solution that helps organizations deliver frictionless and connected customer and employee experiences. As a modern API-first experience orchestration platform, Genesys Cloud CX enables organizations to orchestrate every interaction and touch point through a complete set of omnichannel options, integrated employee experience, turnkey AI, and end-to-end journey optimization. to extreme.
To learn more about the specific features and benefits of Yellow.ai’s enterprise-grade conversational AI solutions, visit the AppFoundry listing.
About Yellow.ai
Headquartered in San Mateo, Yellow.ai is a global leader in conversational artificial intelligence, delivering autonomous human-like experiences for customers and employees to accelerate business growth. We believe that memorable conversations are at the heart of every meaningful brand interaction. More than 1,100 companies, including Sony, Domino’s, Hyundai, Sephora, Waste Connections, Ferrellgas and Randstad, trust our no-code, AI-powered, generative Dynamic Automation Platform (DAP).
DAP’s proprietary multi-LLM AI engine, DynamicNLP™, enables us to manage 2 billion conversations every quarter across 35+ channels in 135+ languages. We are passionate about delivering conversational experiences through our Dynamic AI agents that help businesses achieve greater customer satisfaction and employee engagement. We were recently recognized as a Challenger in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms and have raised more than $102 million from top-tier investors with offices in six countries.
For consultations
Anujaa Singh PR PP and Communications, Yellow.ai anujaa.singh@yellow.ai
Logo: https://mma.prnewswire.com/media/2061481…
View original content: https://www.prnewswire.com/news-releases/voicebots-y-chatbots-generativos-impulsados-por-ia-de-yellowai-ya-estan-disponibles-en-genesys-appfoundry-301842312.html
