The leading company in customer experience services has also won the awards for Best Business Relationship Provider and Best Technical Support Provider
Majorel, now Teleperformance, a world-leading company in customer experience services, has been chosen as Most Recommended Supplier of the Year during the 2023 Customer Relations Excellence Awards gala that took place last Wednesday, November 22 at the Kinépolis cinemas. from Ciudad de la Imagen (Madrid).
The awards, given by the Spanish Association of Experts in Customer Relations (AEERC) in collaboration with IFAES and under the IZO methodology, rigorously and objectively evaluate quality metrics, operation management, service indicators and technology used along with customer satisfaction parameters.
The jury of the Excellence in Customer Relations Awards has highlighted operational excellence and customer satisfaction in its assessment when awarding the award to the Most Recommended Supplier of the Year.
“We are proud to receive this recognition, one of the most prestigious and with which we open a new stage as part of the Teleperformance family,” said Íñigo Arribalzaga, President Teleperformance Spain.
“That the main companies in their sectors of activity have chosen us as the most recommended provider of customer experience services is a great reason for satisfaction since it reinforces the commitment we maintain with clients, thanks to human talent and the most advanced technology. We will continue to provide excellent service to the end customer,” added Arribalzaga.
In addition to the award for the most recommended supplier, Teleperformance has won two other awards at the 2023 Excellence Awards gala. Specifically, the company has received the award for Best Commercial Relationship Supplier for its work for ING and that of Best Technical Support Provider for the service provided to Orange, which it receives for the third consecutive year.
As a strategic supplier to Orange, Teleperformance actively participates in the management of key moments in its customers’ customer journey, such as the technical support service for resolving incidents in the services marketed by the company. “From our constant search for excellence, quality and adding value, we have contributed to positioning Orange as a benchmark in the market in terms of customer satisfaction and quality of service,” stated Arribalzaga.
Teleperformance has been providing a premium service to ING for more than 18 years, going hand in hand and being one of the bank’s reference value partners. “The award for Best Commercial Relationship Provider is great recognition of a joint strategy where the client is placed at the center of all decisions and always accompanied by an important commercial contribution to the bank. This award undoubtedly encourages us to continue working to continue offering excellent service and the best possible experience”, concluded the President of Teleperformance Spain.
About Majorel, now Teleperformance
Majorel has been acquired by Teleperformance, allowing us to offer even more exceptional services in more places around the world and on a larger scale than ever before.
Teleperformance now has a local presence in 95 countries with almost 500,000 passionate people at your service. The combination of our leading business services companies makes Teleperformance the industry leader, more capable than ever of delivering critical solutions and the support our clients need. Let’s lead the change together!
www.teleperformance.es
Contact: Europa Press Comunicación, Rubén Marcos or Daniel Calvo, telephone 91 359 26 00, e-mail rubenmarcos@europapress.es or danielcalvo@europapress.es
