A comprehensive analysis of after-sales service today, Syncron’s recent study includes data and insights from 500 service and supply chain leaders from Europe and the United States.
CHICAGO, April 13, 2023/PRNewswire/ — This week, Syncron released its latest eBook, “Build a Resilient Aftermarket Service Business,” a comprehensive overview of the current state of aftermarket service, including optimization opportunities and strategies that they can help manufacturers thrive in a state of economic uncertainty.
With data and opinions from 500 managers of services and supply chains in Europe and the United States from sectors such as construction and mining, automotive, agriculture and industrial equipment, this study analyzes:
“Factors such as economic uncertainty, supply chain volatility, labor shortages and the cost of working capital are affecting the vast majority of service organizations,” said Dr. Friedrich Neumeyer, CEO of syncron. “However, service leaders who understand the importance of optimizing spare parts, parts pricing and service lifecycle management can reap significant benefits such as maximizing margins, increasing sustainability , better scalability, more flexibility and a superior customer experience.”
According to research, almost all service organizations face challenges with spare parts optimization (99.8%), parts pricing optimization (99.6%), life cycle management of the service (99.6%) and the training of technicians (100%).
Although the majority of service and supply chain managers (60%) say their organizations use manual or bespoke solutions to manage these processes, 95% agree that their organization would prefer a modular cycle management solution of life of the services that improves the current processes that have been implemented.
“This data supports what we often hear from manufacturers turning to Syncron for a more advanced and streamlined solution,” continues Dr. Neumeyer. “Our goal is to empower service organizations with cutting-edge, next-generation solutions that transform their approach to end-to-end service lifecycle management.”
About Syncron
Syncron accelerates leading manufacturers and distributors to capitalize on the new global service economy. We optimize profitability and working capital for aftermarket companies, increase customer loyalty and enable them to successfully transition to future service-based business models. Syncron connects and synchronizes all aspects of after-sales service with more than $3 billion annually in value creation among OEMs and distributors in the automotive, construction, mining, agricultural and industrial equipment, medical device, consumer goods industries durable, high-tech, aerospace and others. Our Connected Service Experience (CSX) cloud platform provides leading sales and after-sales service solutions to plan, price, and serve your customers effectively. CSX Cloud offers our customers competitive differentiation through exceptional after-sales service experiences, while driving significant revenue and profit improvements in a manufacturer’s or distributor’s business. Trusted by the world’s leading brands, Syncron is the world’s largest privately owned leader in intelligent service lifecycle management SaaS solutions. For more information, visit syncron.com.
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