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LONDON, May 15, 2024 /PRNewswire/ — Retailers struggle to differentiate, retain customers, and control costs, even as they spend increasing sums on discounts and promotions to entice new customers. A critical element in achieving all of this is how well they can fulfill the delivery expectations of their customers.
nShift has launched Delivery
Lars Pedersen, nShift CEO said: “Brand loyalty in retail and ecommerce is harder than ever to maintain. Retailers struggle with one-time purchasers, serial purchase-and-return consumers, and rising marketing and logistics costs. More efficient and higher quality deliveries are the solution to these challenges. Too many retailers treat them as a purely logistical issue, and so are missing out on building stronger customer relations.
“A rethink is needed. Retailers need to see deliveries as more than parcels and boxes. Instead, they’re about building closer customer connections with outstanding delivery experiences. Customers will shop with retailers which meet their expectations time and again. Businesses can use deliveries to differentiate and grow.”
Driving ecommerce success
nShift enables retailers to offer outstanding customer experiences and increase operating efficiency. Its DMXM suite is a unique combination of enterprise-class delivery management, a library of 1000 carriers, and customer-facing applications. It provides a joined-up, end-to-end experience from the checkout to the doorstep.
DMXM enables retailers to:
“Deliveries hold the keys to growth, but disjointed processes, or ‘point solutions’ that don’t fit together multiply the risks to retailers, especially during busy periods,” added Mattias Gredenhag, CTO at nShift. “Instead, retailers should look to invest in a single platform spanning the entire journey. This creates a better experience for the customer. At the same time, it helps retailers better understand customers, track carbon emissions, and improve performance.”
New video: from a world of boxes to a world of opportunity
nShift explains the transformative potential of DMXM in its latest video. In the 30-second clip, a man made of boxes walks his box dog through a city made entirely of boxes. He looks glum and depressed. The voiceover reminds the viewer that too often, deliveries can become a world of boxes. However, it goes on to show that by integrating post-purchase solutions into the delivery experience, a world of boxes can become a world of opportunities.
WATCH: “A world of opportunities with Delivery
About nShift
nShift’s delivery
nShift. Worry less. Ship smarter. www.nshift.com
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