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Madrid, February 20
Hyundai Motor Spain takes a step towards optimizing its customer service by expanding lead management outside business hours and on weekends. This initiative is made possible thanks to Aivora’s advanced technological platform, which allows Hyundai Motor Spain to offer comprehensive and uninterrupted service to its customers.
In its continued quest to improve customer experience, Hyundai Motor Spain partners with AiVORA Solutions to extend lead management beyond traditional business hours and during weekends. Aivora’s technology platform allows Hyundai Motor Spain to maintain active and efficient customer service, even when the office is out of hours. Aivora, with its multi-channel conversational capability and advanced automation, integrates perfectly with Aivora’s customer service strategy. Hyundai Motor Spain. This not only improves efficiency in lead management, but also offers customers the convenience of receiving personalized assistance even outside of normal business hours. Impact on customer experience The collaboration between Hyundai Motor Spain and Aivora provides tangible benefits in the lead management. The ability to serve customers outside of conventional business hours means faster and more flexible service, which directly contributes to greater customer satisfaction and an increase in the likelihood of conversion. The extension of after-hours lead management represents a significant change in the discipline of Customer Experience (CX). Hyundai Motor Spain customers can enjoy the convenience of receiving fast, personalized responses, even at times that would traditionally be out of the reach of customer service. Hyundai Motor Spain’s initiative to expand lead management with Aivora demonstrates its commitment with excellence in customer service. This collaboration not only improves operational efficiency, but also sets a new standard in customer service, providing customers with a comprehensive and flexible experience. “We are facing a significant advance that highlights the adaptability and customer orientation of Hyundai Motor Spain in the automotive market.”About AiVORA Solutions AiVORA Solutions is a leader in innovation in the automotive sector with its revolutionary conversational assistant “TanIA”, powered by AI and voice. This platform transforms potential customer conversations into measurable data, generating a purchase interest score in real time. Available 24 hours a day, 365 days a year, it ensures continuous opportunity management, answering calls outside of business hours to improve customer satisfaction and efficiently reactivate old databases. The voice assistant automates telephone interactions, integrating seamlessly into existing systems of automobile manufacturers and dealers, as well as interaction channels preferred by potential buyers. AiVORA’s vision focuses on leading the transition of automotive business processes, using voice as the main channel and addressing the challenge where 30% of remote information requests remain unaddressed, negatively impacting operational performance.
Contact Contact name: Jesica Contact description: Communication Contact phone: 623174217
