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Kia has received the Excellence of the Year award for developing a transversal and holistic Customer Relations strategy during the year 2023. This award is added to others achieved by the brand in 2021, Best Employee Initiative and Best Customer Strategy
Madrid, November 29, 2023.- On November 22, the 2023 Customer Relations Excellence Awards Gala was held at Kinépolis Ciudad de la Imagen, organized by the AEERC (Spanish Association of Customer Relations Experts). ), iFAES and Izo.
The Customer Relations Excellence Awards Gala brought together more than 550 professionals and experts in Customer Relations from the main national companies and the most relevant outsourcing and technology providers in the industry.
This year the host of the Gala was Edu Soto, who presented the Excellence Awards distributed in 4 blocks: Awards for Best Supplier; Best Company Awards; Awards for Best Strategic Projects and Grand Prizes.
Kia was one of the stars of the night in the Grand Prix block when it received, in one of the most relevant moments of the gala, the Special Excellence Award in Customer Relations Excellence of the year, awarded to the company for developing a transversal strategy and holistic approach to Customer Relations and commit to excellence in its different dimensions: strategy, operation, technology, quality and people.
According to Carlos Sánchez, Customer Quality Customer Experience
Kia is the first automotive company to receive its customer experience certificate from AENOR. Furthermore, Carlos Sánchez assures that this type of recognition pushes them to continue working to always put customer satisfaction at the center and reinforces the results achieved by Kia as leaders in sales in the private market.
Contact
Contact name: Rubén Adán
Contact description: Content Manager
Contact telephone number: 910785470
