The sanction is the result of the procedure opened for various claims from individuals and a complaint from the EKA/ACUV association
BILBAO, 13 Mar. (EUROPA PRESS) –
Kontsumobide has imposed a penalty of 123,000 euros on Kutxabank, which entails its advertising as an accessory penalty, as a consequence of the commission of infractions that have their origin both in the non-compliance with the provision of the cash service by the entity, and for carrying out abusive practices against the rights of consumers. The sanction is the result of the procedure opened as a result of claims from individuals and a complaint from the EKA/ACUV association.
As reported by the Basque Government, these claims were based on the impossibility of paying in cash at the teller window for two separate receipts to Kutxabank customer accounts. The cashier service is a service associated with the clients’ current account and consists of the bank receiving income and making payments on behalf of the client, in compliance with the orders that the latter has formulated.
The payment services framework contract itself only contemplates the possibility of restricting this service to certain time slots and days of the week.
However, both in the complaint and in the claims received at Kontsumobide, it is verified that Kutxabank imposes the impossibility of receiving that income from third parties who are not clients on clients with open accounts at its entity, “thus failing to comply with one of the basic characteristics of the provision of the cashier service”.
In addition, the Basque bank eliminates the possibility of making payments in cash or depositing cash at the teller windows, “violating the obligation established by the consumer protection regulations to accept legally accepted means of payment”, the Basque executive has indicated. .
Therefore, Kontsumobide has proceeded to sanction Kutxbank with 123,000 euros for serious infringements. The classification of the offenses as serious is due to their generalization in terms of the number of people affected.
Likewise, the sanctioning resolution establishes the obligation to publicize the sanction, once finalized in administrative proceedings, a measure agreed for “exemplary reasons”.
